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Return & Refund Policy
Apr 20,2026
Return & Refund Policy
1. Return Eligibility
Standard Returns
- You may return most products within 30 days of delivery for a full refund or exchange.
- Products must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
- Original packaging must be included and undamaged.
Non-Returnable Items
- Customized or personalized products (OEM/ODM orders)
- Products marked as "Final Sale" at the time of purchase
- Products that have been worn, altered, or damaged after delivery
- Gift cards and vouchers
- Downloadable digital content
Defective or Damaged Products
- Contact us within 7 days of delivery
- Provide photos of the damage or defect
- We will arrange a free return and full refund or replacement
2. Return Process
Step 1: Contact Us
- Email: official@camssoo.net
- Phone: +86 181 2081 7329
- WhatsApp: +86 17359133820
Step 2: Receive Return Authorization
Step 3: Ship the Product
- Pack the product securely in its original packaging
- Include the RA number on the outside of the package
- Ship to the address provided in your return authorization
3. Refund Process
Refund Timeline
- Inspection: 3-5 business days after we receive your return
- Refund Processing: 5-7 business days after inspection approval
- Bank Processing: Additional 5-10 business days depending on your payment method
Refund Methods
- Credit/Debit Cards
- PayPal
- Bank Transfer (for wholesale orders)
Partial Refunds
- Products returned with signs of wear or damage not caused by manufacturing defects
- Products returned without original packaging
- Products returned after the 30-day window (at our discretion)
4. Exchanges
- Contact us to check product availability
- Price differences for higher-value items will be charged accordingly
- Refunds for lower-value items will be processed after the exchange
5. Wholesale & B2B Orders
- Order volume
- OEM/ODM specifications
- Payment terms
6. Contact Information
7. Policy Changes
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Telephone: 18659572937
E-mail: official@camssoo.net
WhatApp: 8618659572937
Address:2nd Floor, Jinfu Commercial Building, Sucuo, Chendai, Jinjiang, Quanzhou, Fujian, China
Address: A23, 1st Floor, Building C, No. 31 Xicha Road, Baiyun District, Guangzhou City
Telephone/WeChat: 13503043682
WhatsApp: 8613503043682
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Privacy Policy
Privacy Policy
This privacy policy discloses the privacy practices for Quanzhou Meiluo Shijia Shoe Industry Co., Ltd. Tools. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via e-mail 732779301@qq.com