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Shipping Policy

Apr 22,2026

Shipping Policy
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  • Shipping Policy
Last Updated: April 2026


 

At CAMSSOO®, we are committed to delivering your outdoor footwear orders efficiently and reliably worldwide. This Shipping Policy outlines our shipping methods, timeframes, and related information.


 

 

1. Order Processing

Processing Time


 

  • Standard Orders: 1-3 business days
  • Customized/OEM Orders: 15-30 business days (varies by order complexity)
  • Wholesale Orders: As per agreement


 

Orders placed on weekends or public holidays will be processed on the next business day.

Order Confirmation


 

You will receive an order confirmation email within 24 hours of placing your order. If you do not receive confirmation, please check your spam folder or contact us at official@camssoo.net.


 

 

2. Shipping Methods & Delivery Times


 

We partner with leading international courier services to ensure reliable delivery:


 

Shipping MethodEstimated Delivery TimeTracking Available
DHL Express3-7 business daysYes
FedEx International5-10 business daysYes
UPS Worldwide5-12 business daysYes
EMS (Economy)10-20 business daysYes

Regional Delivery Estimates


 

Europe


 

  • Express: 3-5 business days
  • Standard: 7-12 business days


 

North America (USA, Canada)


 

  • Express: 4-7 business days
  • Standard: 10-15 business days


 

Middle East (UAE, Saudi Arabia, etc.)


 

  • Express: 5-8 business days
  • Standard: 12-18 business days


 

Russia & CIS Countries


 

  • Express: 7-12 business days
  • Standard: 15-25 business days


 

Asia Pacific


 

  • Express: 3-6 business days
  • Standard: 7-14 business days


 

Other Regions


 

  • Express: 7-14 business days
  • Standard: 15-30 business days


 

Note: Delivery times are estimates and may vary due to customs processing, local holidays, or unforeseen circumstances.


 

 

3. Shipping Costs

Retail Orders


 

Shipping costs are calculated at checkout based on:


 

  • Destination country
  • Package weight and dimensions
  • Selected shipping method

Wholesale/B2B Orders


 

  • Free shipping may be available for orders above minimum quantities
  • Shipping terms (FOB, CIF, DDP) are negotiable based on order volume
  • Contact us for wholesale shipping quotes


 

 

4. Tracking Your Order


 

Once your order ships, you will receive a shipping confirmation email containing:


 

  • Tracking number
  • Carrier name
  • Link to track your package


 

Track your order through:


 


 

 

5. Customs & Import Duties

International Shipments


 

  • Orders shipped internationally may be subject to customs duties, taxes, and fees
  • These charges are the responsibility of the recipient
  • Customs policies vary by country - we recommend contacting your local customs office for details

Documentation


 

We provide all necessary shipping documentation including:


 

  • Commercial Invoice
  • Packing List
  • Certificate of Origin (if required)
  • Product Compliance Certificates (if required)


 

 

6. Shipping Restrictions


 

We currently do not ship to:


 

  • Countries under international trade sanctions
  • PO Box addresses (for courier shipments)
  • APO/FPO addresses


 

For remote or restricted areas, additional shipping charges may apply.


 

 

7. Delivery Issues

Lost Packages


 

If your tracking shows "delivered" but you haven't received your package:


 

  • Check with neighbors or your building's reception
  • Contact the carrier directly with your tracking number
  • Report to us within 7 days for investigation

Damaged Packages


 

  • Inspect packages upon delivery
  • Note any visible damage on the delivery receipt
  • Take photos of damaged packaging/products
  • Contact us within 48 hours for resolution

Delayed Shipments


 

  • Check tracking for status updates
  • Contact the carrier for delivery estimates
  • Contact us if delays exceed estimated delivery times by more than 7 days


 

 

8. Returns & Exchanges


 

For information about returns and exchanges, please refer to our Return & Refund Policy.


 

 

9. Contact Information


 

For shipping inquiries, please contact us:


 

TELOS TRADING LIMITED
Address: 134 Corfield St, London, England, E2 0DS
Email: official@camssoo.net
Phone: +86 181 2081 7329
WhatsApp: +86 181 2081 7329


 

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)


 

 

10. Policy Updates


 

CAMSSOO® reserves the right to update this Shipping Policy. Changes will be posted on our website with the effective date.


 

 
CAMSSOO® - Delivering quality outdoor footwear worldwide.

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